I purchased all new windows for my house when Legacy was Swingline windows probably 30 years ago. The salesman assured me they had a lifetime service warranty. Well, i needed warranty work recently and couldn't have been more pleased with the response. Even though they no longer carried my brand they went out of their way to make sure i had contact info to get the parts i needed and came to my house on three different occasions to install a new window. On time-prompt-curteous. The three trips were because the parts were not all provided and they had to return to complete. Cust. Serv. Rep Kelley was just great. If you want a company that lives up to their service reputation I would strongly reccommend Legacy . They do what they say and go out of their way to see that you are satisfied not just at the time of sale but way into the future. Refreshing to see companies like Legacy still exist.