Overall - a good experience. (Only negative was the time it took to get the windows manufactured). Everyone involved on the Legacy side were professional and genuinely concerned with delivering good customer service. From Jim (sales) to Kelly in the office and the 2 installers, all details were checked and rechecked with the final result being good looking, functional and reasonably priced improvement to the house. So far Legacy has done a couple of projects for us and we will not hesitate to go to them again for any future needs. I highly recommend them for home improvement projects.